Shipping and Delivery
SHIPPING AND DELIVERY INFORMATION
Currently we only ship domestically in the United States.
Shipping Rates are based on your location from San Diego, CA.
Standard Shipping Time (*business days)
3 – 6 days*
The order processing normally takes 24 hours, but might take up to 3-5 business days. Processing includes checking, packing, and sending your orders to the post-office. After all these procedures, the tracking number will be provided to you. Processing time should be added to the total delivery time.
In very rare occasions, the delivery may take longer than the standard shipping time stated above. We seek your patience and understanding should this happen.
We strive to only ship complete orders. However, in particular cases, your order can be split into several packages. This is mainly caused by different supply warehouse’s locations. In this case, you will be provided with two or more tracking numbers.
TRACK YOUR ORDER
If your order has been shipped using a trackable service, you can follow its journey to you. You’ll receive a shipping confirmation email once your order is fulfilled. Simply click on your tracking link in the email to view the up to date tracking information.
WHERE ARE YOU BASED?
We are based in San Diego, CA
HOW DOES SHIPPING WORK?
- All our products are subjected to a period of handling before being shipped
- 99% of our orders leave the warehouse between 1 to 2 days after the order has been placed.
- You will receive an email confirmation when your order gets shipped along with a tracking number
WHEN WILL I RECEIVE MY ORDER?
The delivery time for our products is usually 2-5 DAYS.
RETURNS + EXCHANGES INFORMATION:
We want you to love your purchase! If you are not completely satisfied, let us know and we will work with you to make it right.
- Full priced Game Kits may be returned for refund, exchange, or store credit. Please send back the item and email us to let us know at firstname.lastname@example.org
- ITEMS MUST BE RETURNED WITHIN 14 DAYS FROM THE DELIVERY DATE.
- Items marked down in price:
- Purchased without the use of an additional discount or promotion code may be exchanged for a similar item or for online store credit only.
- If purchased with an additional discount or promotion code are a final sale and will not be accepted for return, exchange, or store credit.
- Customers are responsible for the cost of return shipping on any return or exchange not due to an incorrect or damaged item; however, we will ship your replacement at no additional change.
- We do not offer price adjustments or rainchecks on any of our products.